We used Upper Street Handyman's plumber to replace lead pipes in our house. In the process the plumber unnecessarily made a large hole in one of our walls, which was not repaired. He also did not put floorboards back after taking them up, and in general left quite a mess. Following the completion of the job, we were told that the job was bigger than expected and that the cost would therefore be higher (despite having previously charged us to inspect the property in order to provide an accurate quote). The company backed down on this, but would not clear up after the job - the office suggested that they usually would quote "protection which includes allow for protecting the working area and finished surfaces", but for some reason didn't in this case. We have ended up having to pay another handyman to clear up the damage. This is very disappointing.
Good service provided by Upper Street Handyman. The plumber (Nour) arrived on time, was polite, helpful and professional. The charge for fixing a leaking copper pipe was fair. I would definitely use their services again.
We were very pleased with Upper Street Handyman's service. We had some small jobs around the house, and the plumber, the decorator and the electrician they sent were helpful, professional and well-mannered, as was the office staff. Their rates were also very reasonable. We will use this company again.
If I could leave 0 stars I would. I used this company for a simple replacement of a sink basin and was rewarded with the most unprofessional experience I have ever had. The work was done over two visits, by two different plumbers. The first workman was 2 hours late from the booked arrival time, but was at least fairly professional and apologetic about it. However the second plumber who fitted the sink itself yesterday was rude, unprofessional and made a total mess of the job itself as detailed below and in the photos. To make this worse, the “customer service” I received after complaining about the atrocious job, was none existent. The only email response I received after multiple calls and emails said they would not be paying for the damage caused to the surrounding bathroom unit, that they felt this job was “good quality” and they advised me to go somewhere else to resolve it . The issues found are listed below, with photos as attached. I chose this company based on its good reviews, and assumed as local business it would care about this reputation but my experience couldn’t have been worse. I am still seeking to pursue them and their insurance company to repair the damage caused to the bathroom unit. 1. The sink installation workmanship was appalling. The bathroom was left dirty, there was sealant scraps all over the floor, and there was even a sealant covered Upper Street handyman Business card left on the floor. Since removing the basin to check the work underneath the unit, it was found that there were no fixing brackets used as provided… the bag of these was simply left sealed and thrown on the floor behind the toilet. This would have left the basin to damage the worktop with time as it was unsupported. 2. The sink plug did not shut. The very basic check on seeing if it closed has clearly not been done. This is an absolute joke and indicator of not just shoddy workmanship but laziness to even check that it was working. 3. The sealant was atrocious. There are significant variations in the depth and finish, there are large areas of completely missing sealant, and there is white sealant that has been smeared about 6/7cm away from the perimeter of the edge of the sink. The wooden bathroom unit has been significantly damaged by this process. 4. The cupboard that sits below the sink has been damaged and replaced incorrectly. There is a missing bracket for the shelf, and the shelf itself has been forced into the bottom of the cupboard. The cupboard backing panel has been fitted too low, so there is a clear 10cm gap in the inner below the sink. This panel even has a shape cut out for the sink drain - it is very clear where it should sit. To place it in here, the tradesman has put a new screw into the wood - there were no screws visible here previously and this panel is now permanently damaged by his poor work and botched attempt at fixing it. 6. The grey mastic sealant that was at the back of the worktop has a split in the middle and so will need replacing. It is a concern that the amount of force used in the simple sink installation can have split a mastic sealant. 5. As seen in the photos the cupboard did not close, and was not flush in either side of it. 7. There are scratches, dents and a significant crack within the unit worktop. This wooden worktop will need replacing as the cracked wooden veneer will leak water and quickly deteriorate. 8. No attention at all to Covid safety precautions - As you can see from the above this is has been an unbelievably poor experience, which has left us with a faulty sink, poorly and messily finished and with permanent damage to the bespoke unit surrounding it. Furthermore the lack of apology, and the insistence that this was a “good job” is absolute insult to the injury already performed. In case you couldn’t tell already, I couldn’t recommend this company less.
The upper street handyman guys are exceptional builders. Professional, responsive and they do excellent work. It was our first time having major works done and they were flawless from start to finish. They replastered some damp damage, repaired and resurfaced three roofs and resurfaced and repainted the outside of a bay window, and we have been thrilled with all of the works done. Whats more, even when the works that needed to be done changed upon closer inspection the team were able to get additional scaffolding sorted quickly (up and down within a week) and still stay within their initial quotation. They are so fantastically user-friendly that I am already considering what else I could have them do. Special shout-out to Parez in the team for making everything flow so smoothly.
