Early today I took my 4 yr old Pomeranian for cut & blow dry because I thought they would do him a great cut him knowing that Pomeranians are more difficult to cut, I never thought they would let an unexperienced person do it, they cut his hair very badly, all the cuts are clearly visible and very uneven, very disappointed with the service, they didnt clean the area under his eyes well and neither his ears which were also supposed to be cleaned as part of the service. I’m very disappointed
Had a problem with delivery from pets at home warehouse, delivery came on a Saturday I was at work my wife phoned me to say they sent 3 packets of dog food instead of the 3 boxes of 36 packets I ordered and paid for. Could not get through on any numbers for them on website. I phoned old Kent road branch on the off chance they could advise. Spoke to store manager Chris told him what had happened, even though it wasn’t his problem he managed to phone someone for me and sort my order out. The delivery came complete the next day (even though it was Sunday). So the dog didn’t go hungry. Thanks Chris
I would give no stars if I could. Animals trapped in cages with dogs and children scaring them. Animals bought from breeders and sold to anyone for profit. No home checks, no caring where the animal goes. Animals treated like commodities rather than living breathing feeling creatures. I thought they promoted animal care but as usual all they care about is money. So sad to see rabbits, rats , gerbils in a shop. Not a place for anyone who really cares about animal welfare. Very depressing ????
I had a really bad shopping experience today. I took my dog to the store for shopping. After my dog peed in the store, I immediately informed the staff in the store. I followed the staff's request and put a yellow warning sign next to it. A few minutes later a security male in the shop approached me and asked me to clean it up immediately in a very rude and commanding tone. (It was very unprofessional) I was cleaning up without any staff to assist me, the security guy just stood by and watched. I think pet at home, as a pet supply store that allows pets to enter, should have a corresponding mechanism to deal with such things, instead of being very rude and asking customers to clean up.
